Last Updated: 03/03/2025

At Botanical Cham, we are committed to delivering high-quality, clean beauty products to our customers in a timely and efficient manner. Please review our shipping policy to understand how we process and ship your orders.

1. Processing Time

• Orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
• Orders placed after 3:00 PM EST will be processed the following business day.
• Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

• Please note: Delivery times are estimates and may vary due to unforeseen delays such as weather conditions, customs processing, or carrier issues.

3. Shipping Rates

• Shipping costs are calculated at checkout based on weight, location, and selected shipping method.
• Free Standard Shipping on U.S. orders over $50.
• International shipping rates vary depending on the destination and shipping method chosen.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your package through our shipping carrier’s website.

5. International Shipping

• We currently ship to select international locations.
• Customers are responsible for any customs duties, taxes, or import fees applied by their country.
• Delivery times may vary depending on customs clearance.

6. Lost, Stolen, or Damaged Packages

• Botanical Cham is not responsible for lost, stolen, or damaged packages after they have been handed to the carrier.
• If your package is lost or damaged, please contact the shipping carrier directly using your tracking information.
• If you experience any issues, please email us at [email protected], and we will do our best to assist you.

7. Address & Order Modifications

• Please ensure your shipping address is correct before placing your order.
• We cannot guarantee address changes after an order is placed. Contact us within 12 hours of purchase if you need to make modifications.

8. Returns & Refunds

• For details on returns and exchanges, please contact us at [email protected].

Need Help?

If you have any questions about our shipping policy, please reach out to us at [email protected].

Thank you for shopping with Botanical Cham! 🌿